Frequently Asked Questions
Everything you need to know about shopping at Nalli
Does Nalli offer worldwide shipping?
Yes, we ship our authentic silk sarees globally. Delivery timelines vary by location, but most international orders reach our customers within 7 to 10 business days.
How can I verify the authenticity of a Silk Saree?
Every Nalli Silk saree comes with a Silk Mark certification, ensuring the purity of the silk used. Our gold zari sarees also undergo rigorous quality checks to maintain our century-old heritage of trust.
What is your return and exchange policy?
We accept returns within 7 days of delivery for domestic orders, provided the product is unused and the tags are intact. Please note that customized products like sarees with stitched blouses or fall-pico are not eligible for return.
Do you provide blouse stitching and fall-pico services?
Yes, we offer value-added services including fall-pico and custom blouse stitching. You can select these options on the product page before adding the saree to your cart.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. For international customers, we provide secure payment gateways including PayPal and Stripe.
How should I care for my silk saree?
We strictly recommend dry cleaning only for all our silk sarees. To maintain the longevity of the fabric and zari, store them in a cool, dry place wrapped in a muslin cloth.